FAQs

Order & Payment

Can I cancel my order? Yes. If you wish to cancel your order, reach us at toycarscanada@gmail.com immediately. Please be aware that the order can only be cancelled before it has been shipped.

What types of payment do you accept? We accept all major credit and debit cards as well as PayPal.

Shipping

Is shipping free? Yes, we offer FREE shipping Canada wide on all electronically operated products of $100 and up. There may be a Large Package surcharge fee for very large items.

When will my order be shipped? The order will be shipped within 2-3 business days after the order is placed and the payment is successfully processed. If for any reason the order cannot be shipped, we will contact you at the first time to resolve the problem.

Where is my order? Once your order is dispatched, you will receive a confirmation e-mail containing the tracking number and the instruction on how to use the number. Please inform us by email at toycarscanada@gmail.com if you have trouble tracking your order.

How long does it take to receive the order? Depending on the shipping method, your geolocation, and order time, the order normally takes 2-5 business days after dispatch to arrive at your door. If you have not received the order for too long, please check with your local post office for delivery failure. Then contact us at toycarscanada@gmail.com if you cannot find your order.

Where can you ship to? We currently are able to ship products to most areas within Canada. We do not ship any orders to P.O. boxes.

Warranty

Do the items sold by Toy Cars Canada come with a warranty? Yes, our Limited Warranty applies to all physical products purchased from Toy Cars Canada. This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, Toy Cars Canada will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance. Please note our Limited Warranty does not cover any problems that are caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship. For example, the physical damage of the exterior or internal part.

How long does the warranty coverage last? The warranty period for goods purchased from Toy Cars Canada is 90 days from the date of purchase. Replacement goods or parts assume the remaining warranty of the original goods.

How can I claim a product warranty? Before claiming the warranty, please review the above answers. If the product you purchased from Toy Cars Canada is under the warranty coverage, contact us at toycarscanada@gmail.com to start the warranty process.

How should I care for the products? Before using the product, read the instruction manual thoroughly and follow the manual to assemble, operate, and store the product.

Return

Can I return an item purchased from Toy Cars Canada? Yes, you can return Ride on cars, RC Car, and any electrical items purchased from Toy Cars Canada within 7 days. In order to complete the return, the item must be in the original packaging and in excellent condition. All RC Toys cannot be returned once the package is opened unless the product is defective on arrival. Please refer to our Refund & Warranty Policy for more details.

What should I do in order to return an item? Before starting the return process, please read the Refund & Warranty Policy and make sure the product is returnable. Then contact us at toycarscanada@gmail.com to request the return.

Who is responsible for the return shipping cost? If the return is not due to the product being defective on arrival or our own error, the customer is responsible to pay the return shipping fees. If you have any questions, please refer to our Refund & Warranty Policy or reach us at toycarscanada@gmail.com.

Have other questions? You are welcome to reach us at toycarscanada@gmail.com.